Return & Refund Policy for Keeping A Head
At Keeping A Head, we understand that circumstances can change, and we are committed to providing a smooth and efficient return and refund process for our customers.
Terms of ReturnCustomers are eligible to return a product within 7 days of purchase, provided the course or service has not been initiated.
Eligibility for ReturnA return can be processed if the customer has received the wrong product and the course or service has not been started.
Process for ReturnShould you need to return a product, please contact our customer service team by email at Info@keepingahead.co.uk. Please provide a detailed explanation of the reason for your return. This will help us process your request more efficiently.
Refund PolicyOnce we receive your request and validate the reason for return, we will process your refund. Please note that refunds will be credited to your original method of payment within 28 days of the return being approved.
We thank you for your understanding and cooperation in adhering to our return and refund policy. If you have any further questions or need assistance, please do not hesitate to contact us at Info@keepingahead.co.uk. Our customer service team is here to help.
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